Frequently Asked Questions

Alexis Networks "Alexis" offers you a pay-as-you-go approach for pricing.  With Alexis you pay only for the individual services you need, for as long as you use them, and without requiring long-term contracts or complex licensing.  Alexis pricing is similar to that of AWS as how you pay for utilities like water and electricity.  You only pay for the services you consume, and once you stop using them, there are no additional costs or termination fees. 

How do you pay for Alexis Networks? 


Pay-as-you-go allows you to easily adapt to changing business needs without overcommitting budgets and improving your responsiveness to changes.  With a pay-as-you-go model, you can adapt your business depending on need and not on forecasts, reducing the risk of over positioning or missing capacity.

Do I save when you reserve? 

For certain services like CMS Claims, you can invest in reserved capacity.  With Reserved Instances, you can save up to 75% over equivalent on-demand capacity.  When you buy Reserved Services, the larger the upfront payment, the greater the discount.

How do pay less by using more?

With Alexis, you can get volume based discounts and realize important savings as your usage increases.  For services such as BYOD of Healthcare Claims, Contract Anomaly Detection, pricing is tiered, meaning the more you use, the less you pay per required GB and Compute.  Alexis also gives you options to acquire services that help you address your business needs.

Who uses Alexis Networks solutions? 

Unsupervised Machine learning for every developer and data scientist

Alexis Networks is a fully managed service that provides every developer and data scientist with the ability to use the world's first Unsupervised Machine Learning system.


With other solutions a developer needs to build, train, and deploy machine learning (ML) models. Alexis Networks solutions have greatly improved the life cycle for machine learning developers. Alexis removes the heavy lifting from each step of the machine learning process to make it easier to develop high quality models, making it as easy as upload your data and Alexis solution find anomalies in 100% unsupervised manner. 

Traditional ML development is a complex, expensive, iterative process made even harder because there are no integrated tools for the entire machine learning workflow. You need to stitch together tools and workflows, which is time-consuming and error-prone. Alexis solves this challenge by providing all of the components used for machine learning in a single toolset so models get to production faster with much little to no effort and at lower cost. 

What is Alexis Networks Support (Alexis Support)?

Alexis Support gives customers help on technical issues and additional guidance to operate their infrastructures in the cloud. Customers can choose a tier that meets their specific requirements, continuing the Alexis tradition of providing the building blocks of success without bundling or long term commitments.

Alexis Support is one-on-one, fast-response support from experienced technical support engineers. The service helps customers use Alexis' products and features. With pay-by-the-month pricing and unlimited support cases, customers are freed from long-term commitments. Customers with operational issues or technical questions can contact a team of support engineers and receive predictable response times and personalized support.

How are the enhanced Alexis Support tiers different from Basic Support?

Alexis Basic Support offers all Alexis customers access to our Resource Center, Service Health Dashboard, Product FAQs, Discussion Forums, and Support for Health Checks – at no additional charge. Customers who desire a deeper level of support can subscribe to Alexis Support at the Developer, Business, or Enterprise level.

Customers who choose Alexis Support gain one-on-one, fast-response support from Alexis engineers. The service helps customers use Alexis' products and features. With pay-by-the-month pricing and unlimited support cases, customers are freed from long-term commitments. Customers with operational issues or technical questions can contact a team of support engineers and receive predictable response times and personalized support.

What types of issues are supported?

Your Alexis Support covers development and production issues for Alexis products and services, along with other key stack components.

  • "How to" questions about Alexis service and features

  • Best practices to help you successfully integrate, deploy, and manage applications in the cloud

  • Troubleshooting API and Alexis SDK issues

  • Troubleshooting operational or systemic problems with Alexis resources

  • Issues with our Management Console or other Alexis tools

  • Problems detected by Health Checks

  • A number of third-party applications such as OS, web servers, email, databases, and storage configuration


Alexis Support does not include:

  • Code development

  • Debugging custom software

  • Performing system administration tasks

What level of architecture support is provided by Support?

The level of architecture support provided varies by support level. Higher service levels provided progressively more support for the customer use case and application specifics.


Developer: Building Blocks
Guidance on how to use all Alexis products, features, and services together. Includes guidance on best practices and generalized architectural advice.


Business: Use Case Guidance
Guidance on what Alexis products, features, and services to use to best support your specific use cases. Includes guidance on optimizing Alexis products and configuration to meet your specific needs.


Enterprise: Application Architecture
Consultative partnership supporting specific use cases and applications. Includes design reviews and architectural guidance. Enterprise-level customers support team includes a designated Technical Account Manager, and access to an Alexis Solutions Architect.

I only use one or two services. Can I purchase support for just the one(s) I'm using?

No. Our Support offering covers the entire Alexis service portfolio. As many of our customers are using multiple infrastructure web services together within the same application, we’ve designed Alexis Support with this in mind. We’ve found that the majority of support issues, among users of multiple services, relate to how multiple services are being used together. Our goal is to support your application as seamlessly as possible.

How many support cases can I initiate with Alexis Support?

As many as you need. Basic Support plan customers are restricted to customer support and service limit increase cases.

How many users can open technical support cases?

The Business and Enterprise Support plans allow an unlimited number of users to open technical support cases. The Developer Support plan allows one user to open technical support cases. Customers with the Basic Support plan cannot open technical support cases.

How quickly will you get back to me?

Our first-contact response times are based on your chosen severity level for each case. We will use all reasonable efforts to provide responses within these time frames: